Cookies policy

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be:

Cookies on this website

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

If you want to delete cookies that are already on your computer, please refer to the instructions for your particular system here: https://www.aboutcookies.org.uk.

If you want to learn about how to control cookies, you can find instructions for your particular system here: https://www.aboutcookies.org.uk.

This website uses cookies for the following purposes:

• Analysis - we use cookies to help us to analyse the use and performance of our website.
• Website tools – cookies are necessary to allow full functionality of tools on the website, such as suggesting content after completing a quiz.

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Cookies used by our service providers (third party cookies):

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

• Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/

• Google Maps

We use Google Maps as part of the content on this website. Google Maps simply shows locations we have “pinned” and if you choose to interact with the map cookies may be used to help you navigate to a location you select. The only information stored from the maps is the number of map views, this information is used for the same purposes stated above Google's privacy policy is available at: https://www.google.com/policies/privacy/

• Map Box

We use Map Box as part of the content on this website. Map Box simply shows locations we have “pinned” and if you choose to interact with the map cookies may be used to help you navigate to a location you select. The information gathered relating to our website is used to create reports about the use of our website. Health Unlocked has their full privacy policy available at: https://www.mapbox.com/legal/privacy

• Recite Me

We use Recite Me as an easy-read accessibility tool on this website. Recite Me will store your preferences of the different tools available as cookies. The only information stored is your usage of the different tools, this information is used for the same purposes stated above. You can view the privacy policy for Recite Me here: https://reciteme.com/policies/privacy-policy/

• Vimeo

We use Vimeo as our main video hosting provider on this website. Cookies may be used to count the number of plays, likes and video finishes. This information is anonymous and is used for measuring the usage of videos. Further cookies may also be used to remember paused states on videos, resolution of videos and volume settings. The information from these cookies is only stored on your device for your own user experience. Vimeo's privacy policy is available at: https://vimeo.com/privacy

• YouTube

We use YouTube as a secondary hosting provider on this website; however, this is always as third party content and not our own. Cookies may be used to count the number of plays, likes and video finishes. This information is anonymous and is used for measuring the usage of videos. Further cookies may also be used to remember paused states on videos, the resolution of videos and volume settings. The information from these cookies is only stored on your device for your own user experience. YouTube's privacy policy is available at: https://www.google.com/policies/privacy/

• Family and Friends Questionnaire

We use OC Meridian to securely capture and process the information you submit in the family and friends test. On the family and friends test pages, cookies may be stored as part of the functionality of the survey as part of our webpages. Answers you submit in the pages are not stored in the cookies and the only information used from these pages is their usage in line with our regular website reporting. OC Meridian’s privacy policy is available at: https://www.oc-meridian.com/OCQ/CookiePolicy.htm?app=

• Attend Anywhere Video Appointments

We use Attend Anywhere as our secure video calling software provider. Cookies may be used to measure the length of the call, location of user or type device being used. This information is anonymous and is used to ensure the video calling service is working safely and efficiently for users and clinicians alike. Further cookies may also be used to remember user preferences such as volume and resolution, but you will be asked this. The information from these cookies is only stored on your device for your own user experience. Attend Anywhere's privacy policy is available at: https://www.attendanywhere.com/privacy.html